Production & Orders

PRODUCTION TIME
All of our items are made-to-order to ensure ethical production and sustainability.
Production typically takes 2–14 business days, depending on the item.
Pre-ordered items can take up to an extra 10-20 business days.

ORDER CANCELLATION
Orders can be changed or canceled within 24 hours of purchase.
To cancel or change an order please contact us through the contact form at the bottom of this page or through the contact page in the main menu.
Refunds can take up to 10 business days.

Shipping & Delivery

SHIPPING TIME

- Domestic shipping, The Netherlands
1-4 business days

- EU
2-8 business days

- International
7–21 business days
Depending on customs and local carriers

SHIPPING COSTS
Shipping costs are calculated at the checkout based on your location and the weight of your order.
International orders might be subject to customs fees or import taxes, which are the buyer's responsibility.

INTERNATIONAL SHIPPING
We ship worldwide.
Please note that international orders may be subject to customs fees or import taxes, which are the buyer’s responsibility.

TRACKING YOUR ORDER
Once your order ships, you’ll receive a tracking number via email to monitor your package.

Returns & Exchanges

RETURN POLICY
Due to the made-to-order nature of our products, returns and exchanges are accepted only for defective or damaged items.
Please contact us within 7 days of delivery with photos of the issue.

RETURN OR EXCHANGE REQUEST
If you receive a damaged or defective item, please contact us via the contact form below or through the Contact page in the main menu.
Our team will guide you through the process.


For additional questions please fill in the contact form below.